---
title: I previously already registered, but forgot my username or password
description: "#### In your mailbox After successful registration, a confirmation email was send to the email address registered. **Verify** your mailbox and search for **SmartEye**. You should find an email confirming your personal username and password. #### Requesting new password It…"
url: "https://www.smarteye.eu/docs/i-previously-already-registered-but-forgot-my-username-or-password/"
updated: "2025-09-24"
category: Log in / log out
---

# I previously already registered, but forgot my username or password

#### In your mailbox

After successful registration, a confirmation email was send to the email address registered.

**Verify** your mailbox and search for **SmartEye**. You should find an email confirming your personal username and password.

#### Requesting new password

It is also possible to request a new password via **[My Dashboard](https://dashboard.smarteye.eu/en/user/password)** located on [https://dashboard.smarteye.eu/](https://dashboard.smarteye.eu/en/user/password)

The email address you enter should be matching the one during registration for this procedure to work.