Troubleshooting

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Log in / log out

10

eduroam – How to log in with my school account
eduroam – How do I connect to eduroam on Windows 11?
SMARTEYE-Secure – How to connect a device automatically to the internet – secured Wi-Fi
How to log off a device from the internet automatically? – wired and Wi-Fi
SMARTEYE-Guest – How to log in a device onto the internet manually – wired and open Wi-Fi
SMARTEYE-Guest – How to log off a device from the internet manually – wired and open Wi-Fi
How to retrieve my username and password?
How many devices can I connect to the internet?
I previously already registered, but forgot my username or password
Can I share my username and password with anyone else?

3

Deleting preferred wireless networks on Mac OSX
How do I find my device’s MAC address
Slow internet connection and interruptions: updating operating system and advanced Wi-Fi settings

Connections

2

Which connection options are available?
Which type of cable do I require to connect my device?

Devices

7

TV Settings
How can I connect my own router?
How can I connect my AppleTV
How can I connect my Playstation 4 or Playstation 5?
How can I connect my SmartTV?
How can I connect my Wi-Fi printer, Chromebook, Chromecast, Airplay, etc?
How can I connect my X-Box?

Miscellaneous

2

How to surf the Net from a different location than home (= roaming)?
My Dashboard: basic data limit and checking usage, ordering extra data, changing your password, verifying available sessions, logging off from a hotspot

Usage

3

Order extra volume
I use up a lot of data but don’t know how
Unlimited data

Telephony

1

Setting up your voicemail

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Troubleshooting

Troubleshooting

Deleting preferred wireless networks on Mac OSX
How do I find my device’s MAC address
Slow internet connection and interruptions: updating operating system and advanced Wi-Fi settings

Volg ons

De vermelde internetsnelheden zijn theoretische maximumsnelheden bij aansluiting van een pc of laptop op de SI apparatuur met een netwerkkabel. De werkelijke internetsnelheid kan beïnvloed worden door verkeer op het internet en andere technische factoren (zoals wifi, interne bekabeling, processor,…).